Full Stack Support Engineer
Virtuous
Software Engineering, Customer Service
Phoenix, AZ, USA · Remote
Posted on Tuesday, February 21, 2023
Our Mission
We believe that generosity has the power to create profound change in the world, and in the heart of the giver.
With that in mind, it’s our mission to move the needle on global generosity by helping nonprofits better connect with and inspire their givers.
Our Core Values
Build Better
We build audacious ideas that accelerate philanthropy and dismantle the status quo.
Display Radical Generosity
We are generous with our time & talent as we serve our team and the nonprofit community.
Stay Humble & Enjoy the Journey
We take our work seriously, but we don't take ourselves too seriously.
Position Summary
In this highly collaborative Software Support Engineer role you will be interfacing at the forefront of our product and customers both internally and externally. You will help identify, prioritize and solve engineering issues to help improve the customer experience. If you enjoy working across various products to support user needs, troubleshooting, and resolving bugs to enhance production, Virtuous is the place for you.
Responsibilities
- Working with the Tech Support team to identify, triage and resolve identified technical issues with the platform(s)
- Occasionally communicating with customers via Zendesk to identify key data points needed to resolve Tier 2 technical issues
- Create and update documentation for customers and internal stakeholders
- Advocate on behalf of the customer with development and product teams
- Monitor platform health via analytic tools to proactively resolve issues
- Develop, Test, document, and deploy software in collaboration with the team
Requirements
- 5+ years of software development experience with strong knowledge of the .NET MVC platform, C# and Razor
- Database design and optimization including strong knowledge of SQL Server
- Experience developing with modern javascript libraries like React or Vue
- Affinity & demonstrated experience for open-source software Demonstrated empathy for design and UX best practice
- Experience developing against RESTful web servicesYou will be working closely within a fast-paced product team—so excellent communication + collaboration skills are a must
- Experience working with B2B SaaS, CRM, or other cloud-based software a plus
- Experience working with remote software teams a plus
What We Offer
- Market competitive pay
- Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
- 401(k) retirement plan with company matching- 6% match up to 50% (aka 3%) after 90 days
- We value our employee’s work life balance and encourage taking advantage of Unlimited PTO
- Supportive time off including paid volunteer days and company holidays
- Ample Medical/Dental/Vision healthcare benefits including (company match + dependent plans) and (employer) HSA/FSA contributions
- Mental and Wellness membership programs to nurture employees- OneMedical, Talkspace & Teladoc
- 12 weeks primary parent leave, 4 weeks secondary parent leave- full pay (adoption as well)
- 2 hours of paid volunteer time each month (most employees end up doing more!)
- We pride ourselves on Community and host exciting company outings and events
See more open positions at Virtuous
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