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Support Specialist

Take Command Health

Take Command Health

Customer Service
Dallas, TX, USA
Posted on Friday, April 12, 2024

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

You might be a great fit if you can:
  • Act as the expert for administrators of current and prospective clients on our platform through ongoing chat support, phone support, and internal ticketing.
  • Answer questions for existing and new clients about the details of how HRAs work, their specific plan design, and educate them on how to use our platform.
  • Help companies design and build their HRA benefit plan.
  • Support our clients as they navigate a new benefits solution by providing a friendly attitude, clear guidance, technical support, and confidence in our ability to serve them well.
  • Create & manage processes for triaging & escalating support requests, both via chat & phone, that builds confidence in the customer that we can help in a timely and efficient manner, even in our busiest seasons.
  • Gather & organize meaningful client feedback and represent the “voice of the customer” internally, to help us improve the customer experience & scale support operations so we can keep growing.
  • Communicate and build strong relationships with the administrators of companies. Ensuring they understand Take Command to be able to “sell” this new program to their employees.
  • Assist our small business clients with implementation of the Take Command HRA solution.
  • Pay extreme attention to detail to provide accurate data to company administrators.
  • Explain data and information clearly to our clients so they are able to confidently communicate the information to their employees.
Competencies & Qualifications:
  • More than 2 years in any of the following industries: health insurance, employee benefits, account management, or any service industry where you work directly with company decision-makers.
  • Customer service experience required.
  • Ability to easily multitask.
  • A proactive & positive personality with organizational skills, great people skills, an extremely friendly attitude, and a desire to problem-solve.
  • Excellent written & verbal communication skills. We’re solving a complex problem, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident.
  • A mix of technical & people skills. You’ll be navigating our database and getting familiar with some HRA regulations, but ultimately, we’re first and foremost relying on you to represent the company to our clients and keep them happy.
  • A strong knowledge and understanding of tables, Excel, and algebra. Being able to quickly gather info, organize it, calculate it, and communicate it in a clear and concise manner so our clients understand it and are able to explain it to their employees.
  • Experience in health insurance is a plus but not necessary (we can teach you if you’re willing to learn).

Working at Take Command

We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position. Benefits do not apply to 1099 contract positions

  • A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • Unlimited personal vacation in addition to regular company holidays
  • 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
  • Access to LinkedIn Learning
  • We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas (Holly Commons). The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
  • Paid parental leave for new parents
  • Flexible on where you work – we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.

We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story!

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.