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Access to Care Consultant

Take Command Health

Take Command Health

Dallas, TX, USA
Posted on Friday, April 12, 2024

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

As an Access to Care Consultant, you will be responsible for assisting employees who are experiencing issues accessing healthcare services. One of your primary duties will be to collaborate with insurance carriers and the marketplace to resolve escalated issues.

To resolve issues with insurance carriers and the marketplace, you should be familiar with application submission, enrollment policies, and enrollment procedures. You should also be able to communicate effectively with representatives from these organizations. This may involve explaining the patient's situation and advocating for their needs.

Overall, we are looking for someone excited to help people access healthcare services they need. By collaborating with insurance carriers and the marketplace, you can help to resolve any issues that arise and provide patients with the support they need to maintain their coverage.

You might be a great fit if you can:

  • Investigate, identify, and problem-solve barriers to care.
  • Effectively comprehend, explain, and document complex enrollment processes and coverage information.
  • Work cross-functionally and remain calm and organized in a fast-paced environment.
  • Resolve conflict, empathize with emotionally stressed customers, and communicate clear expectations.
  • Easily navigate between multiple software platforms, all while paying close attention to detail.
  • Work with and understand complex data sets within Excel
  • Cultivate an open mind that is receptive to new ideas and perspectives.

Competencies & Qualifications:

  • Customer service experience required (5+ years preferred)
  • Portfolio management experience (2+ years preferred)
  • A proactive and positive personality with organizational skills, great people skills, an extremely friendly attitude, and a desire to problem-solve.
  • Excellent written and verbal communication skills. We’re solving complex problems, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident.
  • A mix of technical and people skills. You’ll be navigating our database and getting familiar with some enrollment procedures and processes.
  • Experience in health insurance and/or issue management
  • Bi-lingual is preferred but not required.

Working at Take Command

We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position. Benefits do not apply to 1099 contract positions

  • A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • Unlimited personal vacation in addition to regular company holidays
  • 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
  • Access to LinkedIn Learning
  • We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas (Holly Commons). The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
  • Paid parental leave for new parents
  • Flexible on where you work – we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.

We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story!

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.