Crisis Case Manager & Advocate
The Crisis Case Manager & Advocate provides direct advocacy and support to those who have been impacted by exploitation.. As a Crisis Case Manager/Advocate, you will be responsible for delivering high-quality services, collaborating with interdisciplinary teams, and advocating for clients’ rights and needs. Your flexibility, excellence, initiative, and continuous learning mindset will contribute to the development and implementation of impactful programs and positively impact the lives of survivors.
Reports to: Program Manager
Position Status: Full-time, 40 hours per week
Compensation: $25 – $28 per hour depending on experience plus additional pay for crisis call responses
- Provide crisis response and advocacy support for clients within 90 minutes of crisis call throughout Los Angeles County
- Provide short and long-term case management services using a relational model
- Conduct comprehensive assessments to identify needs and develop individualized service and safety plans.
- Support clients in navigating complex systems, such as law enforcement, immigration, court processes and social services.
- Work in collaboration with Department of Children and Family Services, Probation, FBI, the District Attorney’s office, victim service providers, and local law enforcement
- Maintain strong knowledge of current community resources available for clients.
- Assist clients with identification of needs and services, along with linkage to resources to meet identified needs and services.
- Coordinate resources for clients related to housing, employment, physical and mental health, education, finances, legal assistance, etc.
- Maintain a comprehensive schedule of all scheduled appointments and tasks using Google Calendar.
- Document hours worked on QuickBooks Time daily, accurately recording start and end times for each workday.
- Record all work activities and client interactions in the Salesforce Database, ensuring detailed and up-to-date documentation.
- Adhere to organizational policies and procedures regarding data entry, confidentiality, and record-keeping.
- Maintain a high level of accuracy and attention to detail when inputting information into digital platforms.
- Respond to any inquiries or requests related to scheduling, timekeeping, and data entry promptly and professionally.
- Actively engage in regular supervision sessions, including one (1) hour of individual or two (2) hours of group supervision with a clinical supervisor on a weekly basis.
- Seek guidance, support, and feedback from the supervisor to enhance professional development and ensure quality service delivery.
- Discuss and analyze client interventions, progress, and treatment plans during supervision sessions.
- Participate in team meetings, case conferences, and training sessions to enhance professional growth and knowledge sharing.
- Attend training, workshops and continuing education to complete at least 40 hours initially, and 20 hours annually, being CPR and First Aid certified. Additional training to be pre-approved by your supervisor before scheduling.
- Additional duties may be assigned
- A Bachelor’s Degree in Social Work, psychology, or related field OR two (2) years of college and four (4) years of experience providing direct services to victims of human trafficking or sexual violence.
- Minimum of one (1) year of case management experience
- Direct experience with at-risk youth, adolescents or adult victims of crime
- Flexibility to work non-traditional hours based on client needs.
- Possess a reliable means of transportation and familiarity navigating Los Angeles County and surrounding counties.
- Own a registered and insured vehicle with a valid California driver’s license
- Completion of a TB test to ensure the safety and well-being of clients and staff.
- Bilingual in Spanish, helpful.
- Flexibility: Adaptability to changing circumstances, schedules, and client needs in a dynamic environment.
- Excellence: Commitment to delivering high-quality services and striving for positive outcomes for clients.
- Program Development: Ability to contribute to the development and implementation of programs to support victims of human trafficking.
- Initiative: Proactive approach in identifying opportunities for improvement and taking the lead on projects.
- Continuous Learning: Willingness to continuously expand knowledge and skills through ongoing professional development.
- Empathy and Compassion: Ability to understand and connect with individuals who have experienced trauma, providing empathetic and non-judgmental support.
- Communication: Strong verbal and written communication skills to interact effectively with clients, team members, and stakeholders.
- Cultural Competency: Respect for and understanding of diverse cultures and backgrounds, promoting inclusivity in service provision.
- Organization and Time Management: Strong organizational skills to manage caseloads, documentation, and meet deadlines.
- Collaboration: Ability to work collaboratively with interdisciplinary teams and community partners.
- Advocacy: Willingness to advocate for clients’ rights and needs, connecting them to appropriate resources.
- Ethics and Boundaries: Commitment to upholding ethical standards and maintaining professional boundaries.
- Excellent computer skills including Microsoft Office, Google Suite, etc.
- Ability to effectively work on Mac computers, required
- Knowledge of County Agencies: Familiarity and understanding of county agencies such as law enforcement, DCFS, and the Probation Department is preferred.
- Experience in crisis intervention, along with strong problem-solving and conflict resolution skills.
- Familiarity with the Juvenile Justice system and criminal court process.
- Ability to work well independently while also functioning as a reliable and collaborative team member.
- Adaptable nature and enthusiasm for learning new concepts and skills in a challenging and dynamic environment.
- Capable of collaborating with individuals possessing diverse areas of expertise, knowledge, and skill sets.
- Ability to effectively and timely communicate with both staff and clients through various communication channels such as email, Slack, phone, and virtual meetings.
We care about our employees and we show it through the benefits we offer. Check them out!
- Paid Vacation: 20 days per calendar year, accrued at a rate of 6.67 hours per pay period. Vacation time will accrue beginning on the first day of employment, for use after the first 90 days.
- Paid Sick Leave: 6 days of Paid Sick Leave per calendar year
- Holiday Pay: (10 days annually observed as follows) New Year’s Day, MLK Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day
- Health Insurance: Health insurance coverage meeting ACA requirements with 90% of your coverage paid for by Saving Innocence; this will be available on the first day of the month following 60 days of full-time employment. SI also offers employer sponsored voluntary dental & vision plans.
- Retirement: Saving Innocence offers a 401(k) match of 100% of the employee’s 401(k) contributions up to 5% of their annual gross compensation. This means that for every $1, Saving Innocence will match $1 to your account up to 5% of the eligible pay. Vesting is immediate for employee deferrals. Employer contributions are subject to a 5-year vesting schedule. Employees are eligible to join the plan after 3 months of employment.
- Maternity/Paternity Leave Wage Replacement: up to 8 weeks, coordinating with EDD
- Monthly Childcare Reimbursement: up to $200
- Cell Phone or Reimbursement: Company iPhone to be used for all business-related communication during employment or monthly reimbursement of up to $50, for use of your personal cell phone
- Internet Reimbursement: up to $50, monthly
- Counseling Benefit: Up to 4 hours per month of paid time while attending counseling (voluntary) and up to 50% reimbursement of counseling fees
- Jury Duty: 5 paid working days, annually, if called to Jury Duty
- Laptop: Company laptop to be used for all required work during employment
- Mileage Reimbursement: for all required miles traveled in your personal vehicle
- Saving Innocence/Hope Dealer Merchandise
- The opportunity to work with a passionate and caring team AND MORE!