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Assistant Front of House Manager

Old Skool Cafe

Old Skool Cafe

Posted on Saturday, February 3, 2024

Who We Are

Celebrating our 20th Anniversary, Old Skool Cafe (OSC) provides life-changing support and opportunities for San Francisco’s most vulnerable youth. We train and employ at-risk youth, ages 16-22, to run all aspects of our supper club. Learning to be hosts, servers, cooks, and entertainers, we offer youth a solution for addressing their basic needs and break the cycle of poverty and incarceration. Our faith-based model provides a supportive environment to help youth maintain employment and be successful in all aspects of their lives. More than just a place for a fresh start, OSC is an anchor upon which their futures can thrive.

Our Culture and Values

Transformation is not a straight line. We know that change doesn’t happen overnight. We strive to maintain a culture where mistakes and failures are expected as part of the journey towards growth and transformation. We believe in second chances and learning from our mistakes.

OSC is a youth-run supper club. The youth are empowered to do the work of running the restaurant as adult mentors coach from the side. Adult staff actively seek out ways to empower our youth to push past their comfort zones, helping them grow in confidence and leadership.

We call out the gold in people. We look for the good, assume positive intent, and call out the best in one another.

We make lemonade out of lemons. We look for the good that we can find (or squeeze) out of every challenging situation, with a positive mindset. We look for the opportunity to learn and grow, rather than complain about what’s wrong.

Family starts with “yes” and “we.” There are no silos of work at Old Skool Cafe. “We” pull together as a team to find solutions and support each other to get the job done. We start with a spirit of “yes” to move mission-critical initiatives and projects forward.

We do the right thing. We understand that we are role models for our youth and our words and behavior carry weight that impacts others. Integrity is paramount as we work with excellence and honesty.

About the Role

We are seeking an energetic and mission-inspired leader to support the daily operations of our restaurant and catering business. Reporting directly to the General Manager, the Assistant FOH Manager is responsible for supervising youth staff, ensuring a seamless customer experience, and collaborating with the back-of-the-house team. The ideal candidate will bring leadership, a passion for hospitality, experience working with youth, and a commitment to maintaining our high standards.

You should apply if:

  • You are aligned with our core values and commit to living them out in the workplace: You naturally assume positive intent and see the gold in the people around you.

  • You want to make a tangible difference in the lives of youth: Your efforts will result in real-world impact— Through training and employment, we support our youth in finding their paths to self-sufficiency and a life filled with love and stability.

  • You’re energized by our opportunity: You are energized by getting your hands dirty while modeling professionalism and humility. We are a team of “do-ers” who jump in to ensure the success of our business and program. We do not shy away from hard conversations or hard work because we know our youth can meet the highest standards.

  • You want to be with the best: At OSC, we win together, celebrate together, fail together, learn together, and support each other. You will be surrounded by a high-caliber team of passionate leaders who will encourage you to do your best.

  • You are a servant leader: You naturally model excellence, professionalism, and acceptance. You don’t just enforce rules/standards, you provide accountability for your team and our youth. You see challenges as opportunities for creative thinking and teamwork, and mistakes as learning opportunities.

  • You have a flexible schedule: You are available to work all restaurant hours on weekdays and weekends, including closing on service days (Tuesday - Saturday, afternoons, and evenings). Our hours need to accommodate youth school and work schedules, court dates, and special events (some occur on Sundays).

In this role, you will:

Restaurant and Catering Operations:

  • Daily Operations Oversight: Assist the General Manager in overseeing day-to-day front-of-house operations, including opening and closing procedures.

  • Shift Coordination: Coordinate and manage youth staff schedules, ensuring adequate coverage during peak business hours and special events.

  • Communication: Effectively communicate with the kitchen and back-of-house staff to ensure seamless coordination between the front and back of the house.

  • Quality Control: Maintain high standards of cleanliness, organization, and presentation throughout the front-of-house areas.

  • Customer Service Excellence: Uphold and enhance our commitment to delivering exceptional customer service. Address customer concerns promptly and professionally.

  • Adherence to Policies: Ensure compliance with all health and safety regulations, city, county, state, and company policies, and procedures.

Leadership:

  • Supervise Floor Staff: Directly manage and lead the front-of-house team (youth staff), providing guidance and support to ensure smooth service operations for restaurants and catering.

  • Model a culture of formal and informal feedback and recognition, where the youth feel valued, motivated, and empowered to contribute their best work.

  • Provide accountability to youth staff ensuring they have all the information and tools required to meet the highest standards and are consistently meeting and exceeding these standards.

  • Problem Resolution: Address and resolve customer and youth staff issues promptly, exhibiting professionalism and excellent conflict resolution skills.

Collaboration:

  • Work closely with the leadership team, life skills coaches, restaurant staff, and program partners/volunteers to ensure seamless integration of program components into daily operations.

  • Partner with life skills coaches and program manager to provide weekly feedback on the skill progression of youth staff. Identifying barriers and collaborating on methods to support the youth through these growth opportunities.

  • Event Collaboration: Work closely with the event manager and kitchen team to ensure the successful execution of catering events, aligning service standards with the OSC brand.

Training & Development:

  • Provide on-the-job (OTJ) training to youth staff in all aspects of FOH service and general hospitality.

  • Act as a mentor, fostering a positive and collaborative team environment, and promoting growth and development.

Qualifications:

  • Two plus years of people management experience.

  • Three plus years FOH experience, fine dining experience preferred.

  • Excellent communication and interpersonal skills, with the ability to motivate and inspire youth participants.

  • Available to work all restaurant hours for weekdays and weekends, including closing on service days (Tuesday – Saturday, afternoons and evenings and occasional Sundays)

  • Have a sincere, authentic desire to know the youth and be a support to empower them.

  • Experience working with at-risk youth programs is a plus.

Old Skool Cafe’s Compensation Policy

OSC’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and experience) that is aligned with the market. The range of base salary for this position is below. Please note that hourly pay offered may vary depending on factors including, job-related knowledge, skills, and experience.

$25 - $35/Hour USD

Benefits

At OSC, you will make a positive and lasting difference in the world! Full-time employees receive a competitive benefits package including health, vision, and dental coverage, company-funded FSA, paid time off, tiered 401k matching, and numerous professional development opportunities.

Equity and Inclusion

At OSC, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the diverse and unique cultural and life experiences of our team to demonstrate examples of success for our youth. We are committed to increasing diversity across our team and ensuring that OSC is a place where people from all backgrounds can make an impact, and all of our youth have mentors and leaders who represent examples of success that they can see themselves in.

Accommodations

Old Skool Cafe is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@oldskoolcafe.org or click here if you require any reasonable accommodations throughout the recruiting process.

Application Process

Applications, which will be reviewed as received, must include a cover letter describing your interest and qualifications, and your resume in Word or PDF format. Please send to jointheteam@oldskoolcafe.org with “FOH Trainer” in the subject line.

Position open until filled. No telephone calls, please.