About the Company

Martin Bionics was founded with the aim of restoring freedom to those with limb loss and limb difference; freedom from the constraints of traditional prosthetics & freedom to pursue the life they desire to cultivate. Our primary means of accomplishing this is through the provision of compassionate care within our own clinics as well as innovative technology, both in our clinics and broadly throughout the field.

Mission Statement

Core Values

• Humane - Characterized by such behavior or disposition towards others as befits a human being.
  1. Gentle or kindly in demeanor or action; civil, courteous, friendly, obliging.
  2. Marked by sympathy with and consideration for the needs and distresses of others; feeling and showing compassion and tenderness...; kind, benevolent.
• Humble - Marked by the absence of self-assertion or self-exaltation; modest, unpretentious; the opposite of proud.
• Honorable - Characterized by principles of honor, probity, or rectitude; upright, honest.
• Heroic - Having recourse to bold measures; boldly experimental; attempting great things.

Patient Care Coordinator

Highlights

Summary

As part of Martin Bionics Clinical Care, the Patient Care Coordinator is responsible for providing best in class customer service to patients, family members, and fellow team members both in-person and over the phone. Primary duties include communicating directly with patients, scheduling, greeting, and checking patients in and out, facilities management, and answering in-bound calls.

Primary Duties

• Answers incoming calls in a professional and courteous manner, promptly responding to requests/inquiries or directing/triaging calls for clinical personnel.
• Greets patients and visitors in a welcoming and helpful manner.
  • Obtains patient demographic information and accurately enters/updates EHR
• Schedules patient appointments, confirms future appointments, and ensures that all required follow-up is complete.
• Performs pre-visit chart audit reviewing for required documents/plan of care requirements.
• Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients/families and tracks to completion making follow-up outreach as needed.
• Maintains a clean, orderly, and safe environment for patients and visitors. Follows infection control safety guidelines. Prepares treatment rooms and patient care areas.
• Collects documentation and patient payments.
  • Documents all patient related activity in EHR/CRM in an accurate, thorough, and timely manner.
• Opens and sort incoming mail.
• Processes checks delivered to office.
• Provides administrative support to the Clinic as needed.

Additional Duties

• All other job duties as assigned.

Characteristics of the Ideal Candidate

• Analytical - Creative, problem-solving ability.
• Articulate - Both verbally and in writing.
• Collaborative - Constructively workshop solutions to problems with others. Team player.
• Curious - Willingness to learn and ask thoughtful questions.
• Flexible - Resilience in a fast-paced, changing environment.
• Interpersonal - Able to empathize with customers and team members.
• Motivated - Independently takes initiative and proposes solutions. Self-starter.
• Organized - Attentive to detail.

Department Structure

• Clinic Manager

• Patient Care Coordinator

Qualifications

• • High school diploma or equivalent; Associate/Bachelor's degree a plus.
• 1 year prior medical office experience.
• O&P knowledge and experience a plus
• At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, copiers.
• Proficient in Microsoft Office Suite.

Benefits

• Health, dental, and vision insurance
• Short- & long-term disability insurance
• Life insurance
• Paid time off
• 11 Paid Holidays
• 401(k)

Evaluation

• Regular, informal one-on-one meetings with supervisor for bi-directional feedback
• Formal performance review to take place annually with supervisor

Physical Demands

• Prolonged periods of working on a computer.
• Extended periods of sitting and standing
• Typical medical practice administrative duties.