- Work Type: Full Time
- Location: GH|Ghana
- Job Function: Accounting/Auditing, Sales
- Skills: Customer Service Sales Coordination
- Salary: AED 1,000 - AED 10,000
- Experience: 0 - 1 Years
- Degree: DIPLOMA, DEGREE
Position Overview To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy. Essential Job Functions Customer Service • Acknowledges customers with greeting and smiling • Being constantly presentable, pleasant and friendly • Identifies & fulfils customer needs • Ensures all customers are treated equally with respect • Assists customers with packing when necessary/guides customer to delivery area • Takes extra care in handling customers’ purchases • Provides customers with accurate information • Ensures customer’s info. updated and offers forwarding invoices via email • Explains return & exchange policy Sales • Obtains excellent and updated knowledge of all products & services • Being aware of all in-store promotions; discounts, credit, coupons and etc… • Promotes gift cards with focus on customer benefits • Promotes warranty programs highlighting its benefits to customers (if applicable) • Promotes Telly cards explaining features, options and benefits Operations • Expedites customer payments effectively in an efficient manner • Applies all POS procedures as instructed by store management. • Maintains cash desk / packing area always clean and tidy • Follows organizational rules and regulations / Policy & Procedures • Follows company’s safety and security procedures • Handles cash/credit payments and accurately counts customers’ money • Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift • Masters computer applications in finalizing customers’ payments NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.