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Client Advocacy Manager

Every Mother's Advocate
Every Mother's Advocate
Job Functions:
Administration, People & HR, Customer Service, Operations
Employment Types:
Full-time
Locations:
Fort Lauderdale, FL, USA
Compensation:
43,000 USD per year
Posted on:
03/28/2022

Every Mother's Advocate (ĒMA) is seeking an experienced, skilled, and motivated Client Advocacy Manager who will work directly with the ĒMA Regional Director to oversee and manage client-advocate relationships, advocate support, client referrals, and communications with community partners and agencies.

The Client Advocacy Manager is a highly relational, organized, and driven professional who believes in facilitating excellent advocacy, personal growth, and family preservation for every client. The Client Advocacy Manager will provide direct support to clients by serving as an ĒMA liaison for service providers. S/he will lead and manage the client-advocate journey through the ĒMA Program, ensuring both clients and advocates are successful in their goals and responsibilities. The Client Advocacy Manager will work collaboratively with the Intake Case Manager (ICM) and the Training and Engagement Manager (TEM) to maximize advocate and client relationships and provide excellent care to ĒMA clients.

KEY RESPONSIBILITIES

The Client Advocacy Manager will work within the following areas of advocacy, planning, and implementation:

  • Assure every client receives consistent and attentive care through the ĒMA program and community referrals
  • Collaborate closely with the ICM and TEM to manage the strategic pairing of advocates with clients
  • Manage the relationships clients have with ĒMA advocates and service providers
  • Promptly deliver monthly reports to community partners
  • Complete shadow sessions with advocates and their clients
  • Monitor client case plans by verifying attendance, observing and evaluating advocate and client relationships, obtaining additional resources, intervening in crisis, and providing personal support
  • Effectively communicate client needs, goals, and progress both written and verbally to staff, clients, and partners. Follow up as needed
  • Participate in weekly, collaborative team meetings to advocate for clients and accommodate client referrals
  • Manage advocate communications with community partners and maintain detailed documentation
  • Weekly program reporting; Attend collaborative meetings to ensure program effectiveness
  • Advocate for needed services for clients with local partners and agencies
  • Co-Maintain a robust and updated database of community resources
  • Manage rideshare requests for clients
  • Provide in-Court support for clients with open dependency case plans
  • Gather feedback and data to inform best practices for the Advocate experience
  • Respect client dignity and confidentiality
  • Cultivate an excellent team culture by working collaboratively with the ICM and the TEM to maintain program stability and assure every client receives consistent and attentive care through the ĒMA program
  • Manage ongoing support and appreciation for Advocates
  • Offer corrective action plans for advocates when needed
  • Attend and support ĒMA Advocate trainings

QUALIFICATIONS AND SKILLS

  • Demonstrates strong spiritual maturity
  • Strong leadership qualities
  • Compassionate
  • Demonstrates cultural competence
  • Team oriented
  • People focused and relationship driven
  • Strong written and verbal communication skills
  • Solution-based
  • Encouragement
  • Patience
  • Highly organized with attention to detail
  • A passion to empower vulnerable moms and preserve families
  • Ability to work in a fast paced, flexible environment
  • Collaborative

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in related field required
  • Master’s Degree in related field is preferred
  • Experience in cultivating and nurturing relationships
  • Two years or more of related nonprofit experience required
  • Four years or more of case management or related experience in the non-profit sector preferred
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