Every Mother's Advocate (ĒMA) is seeking an experienced, skilled, and motivated Intake Case Manager who will work directly with the ĒMA Regional Director to manage all incoming client referrals, advocate for client needs, and coordinate with community partners and agencies. The Intake Case Manager is a highly relational, empathetic, organized, discerning, and driven professional with exceptional communication skills.

This position will oversee all intake assessments, weekly ĒMA Group Programs, and ĒMA’s crisis care interventions. The Intake Case Manager will determine the appropriate level of care for each client, manage the strategic placement of clients within the ĒMA program, and maintain a robust community resource guide – facilitating personal growth and family preservation for every client. S/he will assist in organizing, developing, and integrating stable program operations and growth. The Intake Case Manager will work collaboratively with the Client Advocacy Manager and the Training and Engagement Manager to provide excellent care to all ĒMA clients.

KEY RESPONSIBILITIES

The Intake Case Manager will work within the following areas of advocacy, planning, and implementation:

• Coordinate and oversee all incoming referrals, intakes, pre/post-assessments, and action plan development
• Strategically determine the most appropriate placement of clients within the ĒMA program
• Collaborate closely with the Client Advocacy Manager to effectively lead seamless transitions for clients into the ĒMA program
• Advocate for needed services for clients with local partners and agencies
• Maintain a robust and updated database of community resources
• Lead ongoing crisis care management for clients
• Collaborate with staff to assure every assigned client receives consistent and attentive care within the ĒMA Group program
• Manage registrations and client coordination for ĒMA Group Programs
• Effectively communicate client needs, goals, and progress both written and verbally to staff and clients
• Weekly program reporting; Attend collaborative meetings to ensure program effectiveness
• Collaborate with ĒMA Regional Director to manage projects in local communities
• Manage rideshare requests for clients
• Cultivate an excellent team culture by working directly with Client Advocacy Manager and Training and Engagement Manager to maintain program stability and assure every client receives consistent and attentive care through the ĒMA program
• Respect client dignity and confidentiality
• Maintain detailed documentation
• Assist in outreach events, promotional tables, speaking engagements, and interviews
• Provide in-Court support as needed for clients with open dependency case plans

QUALIFICATIONS AND SKILLS

• Demonstrates strong spiritual maturity
• Strong leadership qualities
• Compassionate
• Demonstrates cultural competence
• Team oriented
• People focused and relationship driven
• Strong written and verbal communication skills
• Solution-based
• Highly organized with attention to detail
• A passion to empower vulnerable moms and preserve families
• Ability to work in a fast paced, flexible environment
• Collaborative

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in related field required
• Master’s Degree in related field is preferred
• Social service assessment skills required
• Previous intake experience preferred
• Experience in cultivating and nurturing community partnerships
• Two years or more of related nonprofit experience required
• Four years or more of case management experience in the non-profit sector preferred