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We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Job Description:

The DCX Home Based Logistics Consultant will work as a full-time with a rapidly growing US based company. Reporting into the Supply Chain & Marketplace organization, you’ll enable the continued operational help of our primary products. You will ensure that our company is able to continue to deliver a best in class gifting experience to our customers.

You’ll work closely with key cross-functional internal stakeholders and vendors to ensure everything runs efficiently and smoothly. We need you to be both the voice of our customers to our vendors and the voice of our vendors to our internal team.

This role offers a unique opportunity to join an early-stage, fast-growing business with a highly ambitious team. You’ll have the opportunity to make a huge impact on our company and help deliver major improvements. This is your chance to truly make your mark on a high-growth organization.

REQUIRED CORE COMPETENCIES

• An excellent communicator in both spoken and written English.

• Has a passion for data and analysis.

• Excellent problem-solving and analytical skills.

• Strong organizational and time management skills.

• Ability to function well in a high-paced and, at times, stressful environment.

• Ability to lead and manage a team of highly skilled and talented professionals.

• An inclination for Problem-Solving

WHAT YOU WILL DO

• Warehouse Management (85% of the time)

  • Efficiently manages Zendesk ticket volumes directed to and coming from our warehouses.

  • Communicates effectively with warehouse staff to address customer and order inquiries, special projects issues, and concerns. As needed, raise relevant charges to our finance team.

  • Runs report daily and weekly and take action on them as instructed by the team.

  • Assists with invoice validation.

• Marketplace Vendor Liaison (15% of time)

  • Coordinates with marketplace vendors to manage new items and update existing items in our catalog.

  • Reviews updates to ensure accurate and up-to-date product information is maintained across all marketplace platforms.

  • Runs bespoke reporting for our marketplace vendors to manage order flow.

  • Monitors order exceptions on marketplace platforms and proactively follows up with marketplace vendors to resolve issues.

• Performs tasks analogous to the foregoing.

WHAT WE LOOK FOR

• Education: Bachelor’s degree in marketing, communications, business administration, or any related field.

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.

• Language Proficiency: Strong verbal, written, and English communication skills.

• Work Shift: 8:00 AM - 5:00 PM (UK Time)

• Workdays: Monday - Friday (UK Time)

• Technical Skills:

• Familiarity with Zendesk or similar ticketing systems is advantageous.

• Proficiency in Microsoft Excel or other data analysis tools for reporting purposes.

• Industry-Specific Software/Knowledge:

  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.

  • Customer orientation and the ability to adapt to and respond to diverse characters.

  • Familiarize yourself with CRM systems and practices.

  • Strong communication skills, both written and verbal, with the ability to interact effectively with internal teams and external stakeholders.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
  • Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
  • Flexibility and adaptability to meet changing priorities and deadlines.

WHAT WE OFFER

• Salary Range: PHP 35,000.00 – PHP 37,500.00

• Industry: Business Process Outsourcing

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM CST (US)

• Workdays: Monday through Friday (US)

• Benefits of working with us:

  • Industry-leading salary packages.

  • Permanent work-from-home setup.

  • Company equipment provided.

  • Internet stipends upon hiring.

  • HMO Coverage.

  • PTO credits and service incentive leaves.

  • Major spring and winter company live events.

  • Monthly employee appreciation virtual events.

  • Company-provided career skills training courses.

  • A company culture focused on your personal and professional growth.

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!