Home-Based Customer Service Representative
Delegate CX
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services Home-Based Customer Service Representative will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.
REQUIRED CORE COMPETENCIES
A highly proficient communicator in both spoken and written English
Strong customer service orientation
Excellent problem-solving and analytical skills
Strong organizational and time management skills
Ability to function well in a high-paced and at times stressful environment.
WHAT YOU WILL DO
Responsible for entering orders and handling the end-to-end process until the order reaches the customer.
Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.
Provide superior internal/external customer service to every customer every time by using relationship building techniques and proper phone / email etiquette
Troubleshoot and provide mutually beneficial resolution.
Research billing or payment inquiries
Respond to customer inquiries, which may include, but is not limited to returning customer phone calls as well as emails.
Use business system application to process, update and enter customer orders and inquiries.
Provide management with feedback regarding customer concerns and proposed resolutions.
Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.
Must meet all benchmark standards set forth by management.
Adhere to all company policies and procedures.
May be assigned special projects/assignments as the need arises
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Industry-Specific Software/Knowledge:
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.
Customer orientation and the ability to adapt to and respond to diverse types of characters.
Familiarize yourself with CRM systems and practices.
WHAT WE OFFER
Salary Range: Php27,000-Php30,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
Benefits of working with us:
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!