Number of Openings: 2

The DCX Client Services - Home-Based Store Builder will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

• Analytical thinking and pattern recognition skills.

• Highly proficient communicator in both spoken and written English

• Well organized, precise, conscientious and fast learner.

• Curiosity and willingness to grow in an e-commerce business.

• Ownership and sense of entrepreneurship.

Role Details

• Industry: Promotions

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

• Written and spoken English skills: Very Proficient

• Salary Range: 35,000-45,000

Job Responsibilities

Working directly with our clients as well as our internal Creative Services Team, the Store Creation Specialist’s primary role is to produce stores from our clients based on data provided that are high-quality and accurate with a quick turnaround.

• Create stores based on client requests while meeting daily deadlines
• Adhere to internal processes to provide the best possible service
• Maintain close and reliable relationships with our clients to produce high-quality stores specific to their needs

Administration Activities

• Assist in fielding phone calls for the Creative Services team
• Utilize Slack to answer internal questions that the Creative Services team has

Daily Goals

• Create stores for our clients
• Meet daily deadlines
• Check all requests for inaccuracies and communicate with our clients to resolve any issues
• Communicate with the Creative Services leadership to address issues with improper procedure from clients

Additional Goals (During down time)

• Utilize extra time for learning additional aspects of the OMG Platform
• Work on Team Queues to complete additional client requests

Additional Job Requirements

• Education: College degree in Marketing, Business Administration or any relevant field.

• Experience: 1-3 years of experience in creating Online Stores, E-commerce Customer Support, or any related roles.

• Knowledge of different CMS and CRM systems as well as the skill of fast learning.

Software that will be used

• Proficient with Microsoft Suite (Word, PowerPoint, Excel, Outlook)

• Proficient with Google suite (Google sheets, Gmail etc.)

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.