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Home Based Customer Success Support Specialist

Delegate CX

Delegate CX

Customer Service, Sales & Business Development
Philippines · Remote
Posted on Tuesday, April 2, 2024

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

The DCX Customer Success Support Specialist will work as a full-time employee for DCX based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by the company.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detailthe , ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates Will Be:

  • Are extremely detail oriented;

  • Have exceptional email management skillsets;

  • Is a polished professional in demeanor and communication;

  • Are very comfortable adapting to a variety of tasks;

  • Is a very strong multitasker and is highly organized;

  • Is very comfortable working in a deadline-centric environment;

  • Has a proven history of successful administrative experience;

  • Has a desire to learn new skillsets and growing with a thriving business; and

  • Considers themselves tech savvy

Roles and Responsibilities:

  • Daily CRM responsibilities and updates in HubSpot

  • Creation of Client Implementation Dashboards

  • Customer Support Ticket Management, Delegation and Resolution for the support email.

  • Data Collection and Analysis Project(s)

  • Weekly KPI Dashboard Updates

  • Weekly Account Management Metric Updates

  • Weekly Updates and Management of Customer Success Playbook

  • Monitoring of NPS Feedback

  • Checking business emails, sorting and filing

  • Responding to emails on behalf of CSM if necessary

  • Organizing calendar(s)

  • Scheduling of internal and external meetings

  • Daily and Weekly updates to CSM team

  • Attendance at Weekly L10 Meetings

  • Updating meeting agendas

Programs That Will Be Used:

  • Must have professional proficiency with the Microsoft Suite: Outlook, Powerpoint, Excel

  • Asana

  • Various messaging and web based platforms

Requirements:

  • CRM Software experience a plus.

  • Microsoft Suite Experience, including excel a plus.

  • Customer Support Experience

  • Must be a team player

  • Friendly and Values Driven

  • Critical Thinking Skills

  • Strong Oral and Written Communication

Role Details

  • Work Shift: 8:00 AM - 5:00 PM (CST)

  • Work Days: Monday through Friday

  • Salary: PHP 25,000.00 - 35,000.00

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!