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Home Based Customer Care Specialist

Delegate CX

Delegate CX

Customer Service
Philippines · Remote
Posted on Thursday, March 28, 2024

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

The DCX Client Services Home-Based Customer Care Specialist will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.

REQUIRED CORE COMPETENCIES

  • A highly proficient communicator in both spoken and written English

  • Strong customer service orientation

  • Excellent problem-solving and analytical skills

  • Strong organizational and time management skills

  • Ability to function well in a high-paced and at times stressful environment.

WHAT YOU WILL DO

  • Strong data entry skills, especially with spreadsheets.

  • Ability to research past purchases, that the customer is in good standing with no outstanding invoices (greater than 90 days), and confirm information received matches our company profile.

  • Responsibilities will include speaking with customers, school bookkeepers, and finance officers providing up-to-date instructions on submitting orders requiring a Purchase Order.

  • Working to resolve past due invoices or updating the company/vendor information with districts. Communicating to the team as needed regarding the PO Verification Process.

  • Work with customers through calls, chats, and emails so that they may submit their orders in a timely manner.

  • Update user profiles in our store platforms.

  • The position requires thorough research and strong communication skills.

  • Will work with several other DCX personnel who are familiar with the process and can be on hand for support or assistance where necessary.

  • As this is a shared position, during the slower months, the associate will assist our finance department with collections, invoicing, and other duties needed to help support this dynamic team of professionals. ​

WHAT WE LOOK FOR

  • Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.

  • Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.

  • Language Proficiency: Strong verbal, written, and English communication skills.

  • Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

  • Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

  • Industry-Specific Software/Knowledge:

  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.

  • Customer orientation and the ability to adapt to and respond to diverse types of characters.

  • Familiarize yourself with CRM systems and practices.

WHAT WE OFFER

  • Salary Range: Php30,000 - Php37,500

  • Industry: Promotional Products

  • Job Type: Full-time

  • Work Shift: 8:00 AM - 5:00 PM CST (USA)

  • Workdays: Monday through Friday (USA)

  • Benefits of working with us:

  • Industry-leading salary packages

  • Permanent work-from-home setup

  • Company equipment provided

  • Internet stipends upon regularization

  • HMO Coverage

  • PTO credits and service incentive leaves

  • Major spring and winter company live events

  • Monthly employee appreciation virtual events

  • Company-provided career skills training courses

  • A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!