Number of Openings: 2

The DCX Client Services - Home-Based Collections Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

• Excellent communication skills with a problem-solving attitude

• Ability to actively listen and respond in a positive, empathetic manner

• Excellent interpersonal skills

• Excellent ability to organize and coordinate tasks

• Proactive attitude with a passion for customer satisfaction

Role Details

• Industry: Promotions

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

• Written and spoken English skills: Very Proficient

• Salary Range: 25,000-33,000

Job Responsibilities

• Lead all collection activities for assigned regions to ensure all past-due accounts are collected while preventing the aging of current balances.

• Must be confident on the phone making outbound collection calls and taking incoming calls in a metrics-driven environment

• Continuously follow up with accounts on past due balances, maintain detailed collection notes

• Negotiate, deliver, and follow through to the completion of customer settlement offers and proposals

• Process and make arrangements for payments, to keep or bring account current, which includes following up to ensure obligation is satisfied.

• Manage production and distribution of customer dunning letters

• Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, and resolve customer discrepancies and short payments.

• Respond to inbound and outbound calls from internal teams and external customers regarding delinquent account resolution and proactively resolve all outstanding issues.

• Process ACH payment requests monitor and correct errors as necessary.

• Ensuring payments are allocated on accounts and identifying unallocated payments in collaboration with the cash applications department

• Work with field operations to review and resolve customer billing issues and disputes.

• Must possess excellent negotiation, influencing, and decision-making skills, in addition to strong communication and organizational skills

• Possesses a competitive and strong will-to-win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment

• Identify and communicate ideas for process improvements working with management to identify a solution.

• Analytical and problem-solving skills with strong attention to detail

• Demonstrated personal excellence including punctuality, integrity, and accountability

• Heavily receptive to and embracing of changes; ability to quickly adapt in a dynamic environment

• Able to work independently with minimal supervision and a high degree of self-motivation and self-direction

Additional Job Requirements

• Education: Bachelor’s degree in Accounting or Finance, Business Administration, or any related field.

• Proven track record with at least a minimum of 3 years experience in accounts receivable and billing processes. Prior experience managing high-volume portfolios

• Management experience with proven results in driving teams to excel. Solid Customer service experience ability to interact with a variety of people in a positive, courteous, and professional manner.

• Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.

• Strong understanding of billing and collection processes.

• Highly skilled in negotiation.