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Homebased Collections Specialist

Delegate CX

Delegate CX

Philippines · Remote
Posted on Tuesday, February 6, 2024

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Home-based Collections Specialist will be a part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. You will be responsible for ensuring accurate and timely billing and collection processes and assisting the client with overall accounts receivable operations. Primarily business-to-business collections with extensive reconciliations of high-volume transactions, while maintaining effective communication with customers and providing great customer service.

REQUIRED CORE COMPETENCIES

  • Strong organizational and time management skills

  • Excellent attention to detail and analytical skills

  • Effective communication skills with a problem-solving attitude

  • Strong customer service orientation

  • Excellent knowledge of accounting regulations and procedures

WHAT YOU WILL DO

  • Lead all collection activities for assigned region to ensure all past due accounts are collected while preventing the aging of current balances.

  • Must be confident on the phone making outbound collection calls and taking incoming calls in a metrics driven environment

  • Continuously follow-up with accounts on past due balances, maintains detailed collection notes

  • Negotiate, deliver, and follow through to completion on customer settlement offers and proposals

  • Process and make arrangements for payments, to keep or bring account current, which includes following up to ensure obligation is satisfied.

  • Manage production and distribution of customer dunning letters

  • Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve customer discrepancies and short payments.

  • Respond to inbound and outbound calls from internal teams and external customers regarding delinquent account resolution and proactively resolve all outstanding issues.

  • Process ACH payments requests monitor and correct errors as necessary.

  • Ensuring payments are allocated on accounts and identifying unallocated payments in collaboration with cash applications department

  • Work with field operations to review and resolve customer billing issues and disputes.

  • Must possess excellent negotiation, influencing and decision-making skills, in addition to strong communication and organizational skills

  • Possesses a competitive and strong will to win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment

  • Identify and communicate ideas for process improvements working with management to identify a solution.

  • Analytical and problem-solving skills with strong attention to detail

  • Demonstrated personal excellence including punctuality, integrity, and accountability

  • Heavily receptive to and embracing of changes; ability to quicky adapt in a dynamic environment

  • Able to work independently with minimal supervision and a high degree of self-motivation and self-direction

WHAT WE LOOK FOR

  • Bachelor’s Degree /Associates Degree in Business area or Accounting strongly preferred.

  • Proven track record with at least a minimum of 3 years’ experience in accounts receivable and billing processes. Prior experience managing high-volume portfolios.

  • Management experience with proven results in driving teams to excel. Solid Customer service experience ability to interact with a variety of people in a positive, courteous, and professional manner.

  • Excellent negotiation and decision-making skills; critical thinker by nature with great attention to detail.

  • Must possess excellent organizational, time management and communication skills. Ability to prioritize tasks.

  • Proficient in Word and Excel; some experience with sophisticated accounting software required.

WHAT WE OFFER

  • Salary Range: Php 33,000

  • Job Type: Full-time

  • Work Shift: 8:00 AM - 5:00 PM CST (USA)

  • Workdays: Monday through Friday (USA)

  • Benefits of working with us:

  • Industry-leading salary packages

  • Permanent work-from-home setup

  • Company equipment provided

  • Internet stipends upon regularization

  • HMO Coverage

  • PTO credits and service incentive leaves

  • Major spring and winter company live events

  • Monthly employee appreciation virtual events

  • Company-provided career skills training courses

  • A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!