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Home Based Process Writer

Delegate CX

Delegate CX

Marketing & Communications
Philippines · Remote
Posted on Thursday, January 11, 2024

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Job Description:

The DCX Process Writer involves creating, developing, and maintaining clear and comprehensive documentation of various processes within the organization. The ideal candidate will possess a keen eye for detail, exceptional collaborative skills, and the ability to improve and streamline operational procedures continuously. This role is ideal for someone passionate about process efficiency and continuous improvement.

REQUIRED CORE COMPETENCIES

  • A strong communicator in both spoken and written English

  • Strong customer service orientation

  • Strong attention to details

  • Excellent problem-solving and analytical skills

  • Strong organizational and time management skills

  • Ability to function well in a high-paced and, at times, stressful environment.

  • Ability to handle complex transactional language to describe processes and functions of complex business procedures.

WHAT YOU WILL DO

  • Creates, develops, and documents procedures of various processes within the team being supported.

  • Collaborates closely with various subject matter experts for accurate process documentation.

  • Reviews, evaluates, and updates existing documented processes and guidelines to reflect changes and improvements.

  • Provides recommendations for operational efficiency. Proposes innovative and creative ideas and insights to ensure process effectiveness.

  • Facilitates and conducts training and support for relevant stakeholders and ensures the documented processes are understood. Provides immediate clarifications and/or resolutions to any vague processes.

  • Conducts regular and timely reviews and audits of process documents. Ensure that all documentation is still relevant and up to date.

  • Assists in holding people accountable for following processes and procedures. Ensure all responsibilities written on the documented processes are carried out and observed.

  • Provides support for the team and company improvements when the formal process is needed.

  • Performs tasks analogous to the preceding.

WHAT WE LOOK FOR

  • Education: Bachelor’s degree in business administration, computer science, information technology, industrial engineering, or any related field.

  • Experience: At least two (2) years of direct experience in process documentation, improvement, and technical writing. Experience in the BPO industry is an advantage.

  • Language Proficiency: Strong verbal, written, and English communication skills.

  • Technical Skills: Proficient in both Microsoft and Google applications. Strong exposure to Workday, and Asana is advantageous. Preferably with a strong knowledge and background in Excel.

  • Industry-Specific Software/Knowledge: Preferably experienced in the BPO industry.

WHAT WE OFFER

  • Salary Range: PHP 50,000.00 – PHP 60,000.00

  • Industry: Business Process Outsourcing

  • Job Type: Full-time

  • Work Shift: 8:00 AM - 5:00 PM CST (US)

  • Workdays: Monday through Friday (US)

  • Benefits of working with us:

    • Industry-leading salary packages.

    • Permanent work-from-home setup.

    • Company equipment provided.

    • Internet stipends upon hiring.

    • HMO Coverage.

    • PTO credits and service incentive leaves.

    • Major spring and winter company live events.

    • Monthly employee appreciation virtual events.

    • Company-provided career skills training courses.

    • A company culture focused on your personal and professional growth.

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!