Home Based Customer Service Representative

Delegate CX

Delegate CX

Customer Service
Philippines · Remote
Posted on Saturday, November 18, 2023

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

The Home Based Customer Service Representative will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

  • Highly proficient communicator in both spoken and written English

  • Problem analysis and problem-solving

  • Customer-focused individual

  • Highly organized

  • Strong attention to detail

Role Details

  • Industry: Promotions

  • Work Shift: 8:00 AM - 5:00 PM CST (USA)

  • Workdays: Monday through Friday (USA)

  • Written and spoken English skills: Very Proficient

  • Salary Range: 30,000-35,000

Job Responsibilities

  • Responsible for entering orders and handling the end-to-end process until the order reaches the customer.

  • Responsible for updating all e-stores with product images, descriptions, pricing, etc.

  • Responsible for handling all helpline questions, returns, and exchanges for e-stores.

  • Responsible for reviewing backorders and contacting customers to inform them of these issues and either suggest alternatives or merely communicate the issue and offer to change their order.

  • Responsible for monthly reconciliation and reporting and being able to export orders from the site backend, review for specific details, and send to the team.

  • Responsible for documenting all order-related activities in various systems.

  • Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.

  • Ensures up-to-date records of customer interactions, transactions, comments, and complaints.

  • Follow communication procedures, guidelines, and policies.

  • Ad hoc duties as assigned

Additional Job Requirements

  • Education: College degree in Communications, Marketing, Business Administration or any related field.

  • Experience: 1-3 years of Customer Service Experience, Client Service Representative, or any related roles.

  • Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.

  • Customer orientation and ability to adapt/respond to diverse types of characters

  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred.

  • Familiar with CRM systems and practices.

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!