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Home Based Quality Admin

Delegate CX

Delegate CX

Quality Assurance
Philippines · Remote
Posted on Saturday, November 18, 2023

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Job Description:

The DCX Home-Based Quality Admin will work full-time with a rapidly growing US-based company. You will get a chance to learn new skills in the industry of service as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates:

  • Highly proficient communicator in both spoken and written English.

  • Have a love for the administrative support role.

  • A strong multitasker.

  • Direct experience in a quality assurance role.

  • Highly organized.

  • Have a proven history of filling roles on a strict deadline.

  • Be willing to ask when guidance is needed.

  • A team player

  • Highly flexible with job duties.


  • Review pictures, documents, and chemistry numbers while identifying irregularities.

  • Communicate with the team members and/or clients via email to send pictures/numbers that are outside of the set parameters or standards.

  • Compile information onto a spreadsheet multiple times and send daily reports.

  • Utilize CRM and spreadsheets to run a daily list of completed tickets or tasks.

  • Retain and appropriately apply knowledge in the process.

  • Other duties as assigned.

Role Details and Requirements

  • Industry: Pool Service Industry

  • Work Shift: 11pm - 8am CST (1pm to 10pm MNL Time)

  • Workdays: Monday - Friday

  • Written and spoken English skills: Very Proficient

  • Salary Range: 27,000 - 30,000 PHP

  • (Required) Has proven experience in administrative, quality assurance, and virtual assistant roles.

  • (Required) Has high attention to detail and is comfortable with repetitive tasks.

  • Skilled in Microsoft Applications: Outlook, Excel, Word.

  • Ability to learn company-specific systems.

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!