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Home Based Operations Coordinator

Delegate CX

Delegate CX

Philippines · Remote
Posted on Saturday, November 18, 2023

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 2

Job Description:

The Home Based Operations Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. This role ensures all purchase orders are managed from submission through to delivery while managing client and vendor expectations throughout the entire process.

Ideal Candidates:

  • Excellent communicator

  • Professional and positive demeanor

  • Manage multiple projects and priorities simultaneously.

  • Extremely Organized

  • Good communication skills

  • Self-motivated and driven to continuously improve.

  • Time management skills

Role Details

  • Industry: Promotional

  • Work Shift: 8:00 AM - 5:00 PM (EST)

  • Workdays: Monday through Friday (USA)

  • Written and spoken English skills: Very Proficient

  • Salary: PHP 35,000 – 40,000

Daily Responsibilities

  • Responsible for managing the execution of sales orders from beginning to invoicing.

  • Communicating with our factories to ensure accurate order details.

  • Communicate directly with clients from proofing through final billing.

  • Resolving order issues as they arise

  • Manage relationships between vendor, client, and sales.

  • Upload NFL and MLS artwork for league approval through portals

Role Requirements

  • Experience: 2-3 years in a customer service role and or promotion products industry

  • Tools: Skilled in Microsoft Applications (Outlook, Excel, and Word), RingCentral, and Zoom

  • Various promotional industry-specific software (I.e. Sage, ESP, CommonSku, Syncore)

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!