Interested in being considered for a role at a redemptive venture?
Tell us about your background, location preferences, and passion for redemptive entrepreneurship -- we'll share your profile with leaders at our redemptive ventures looking to hire great talent.

Home Based Account Administrator

Delegate CX

Delegate CX

Philippines · Remote
Posted on Saturday, November 18, 2023

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

The DCX Client Services - Home Based Account Administrator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

  • Effective communication skills with a problem-solving attitude

  • Possesses strong multi-tasking and prioritization skill sets

  • Work well with others and be a team player

  • Research-driven and customer-focused individual

  • Accurate with detailed information

Role Details

  • Industry: Promotions

  • Work Shift: 8:00 AM - 5:00 PM CST (USA)

  • Workdays: Monday through Friday (USA)

  • Written and spoken English skill: Very Proficient

  • Salary Range: PHP 30,000.00 - 35,000.00

Job Responsibilities

  • Takes order write-ups from the sales team to enter and submit to vendors, with a focus on the orders being produced are accurate and on time.

  • Place master account orders to the warehouse, including batch labeling and freight PO's when applicable

  • Serves as liaison between sales team and factories to avert problems during the production process

  • Works closely with accounting to prepay vendors when required and to resolve vendor invoicing issues

  • Manages their backlog orders to ensure timely billing

  • Supports the sales team and other departments with various projects as agreed upon.

  • Ad hoc duties as assigned

Additional Job Requirements

  • Education: College degree in Marketing, Communications, and Business Administration, or any related field.

  • Experience: 1-3 years of Customer Service, Sales, Marketing, or direct promo sales experience.

  • Customer orientation and ability to adapt/respond to diverse types of characters.

  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred.

Software that will be used

  • Various promotional industry specific software (I.e., Sage, ESP, CommonSku, Syncore)

  • Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)

  • Proficient with Google suite (Google sheets, Gmail etc.)

  • Basic exposure to Adobe Illustrator, Adobe Photoshop and Canva is ideal

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!