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Network and Special Initiatives Manager

City Link Center

City Link Center

Posted on Wednesday, July 12, 2023

Position & Description:
CityLink is excited to launch an Affiliate Network, a peer learning network with other centers across the
country in order to improve services and outcomes for our neighbors. This role will be responsible for
managing the relationships and activities that help the Affiliate Network come to life and drive the
connections that result in actual impact. This role will also support special projects within CityLink
Center that have a direct impact on our operations and potential to impact the Network as a whole.

The Network & Special Projects Manager is responsible for creating and cultivating a network focused
on sharing best practices, making improvements through evaluating current performance, supporting
adjustments to maximize opportunities, and managing projects which help take new ground. The role is
cross-functional in nature, looking across various aspects of the organization to help the team
understand current performance and opportunity areas. The role will manage and support special
initiatives chartered by leadership to take new ground. Additionally, the role will support local
connectivity with centers within Cincinnati.

To achieve these outcomes, the role will need to coordinate efforts of team members and third-party
contractors, volunteers, or consultants in order to deliver projects according to plan.

Mission and Vision Support:
The Network & Special Projects Manager directly supports CityLink’s vision and mission through helping
us to connect and learn. The ability for the role to understand context for our work, situations in other
communities, opportunities for shared learning and growth will enable long-term success for the center
and network.

Job Duties and Responsibilities (Other duties may be assigned as appropriate):
Develop the Network:
• Connect with existing leaders of centers interested in network, solicit input and input
• Reconnect with historic leads and sites interested in model
• Continue to facilitate process for organizations interested in model, continue to build upon
modules and approach of web-based platform
• Incorporate additional affiliates information into web-based platform and determine their
desire to support or outsource replication support for their respective inquiries
Drive Connectivity & Learning in Network:
• Identify and prioritize learning opportunities in regards to aspects of operating center
(programming, partnership, volunteer engagement, fundraising, etc).
• Facilitate intentional connectivity and learning with different functional areas in centers.
• Facilitate quarterly leadership calls with agendas, information, and approach to drive learning
and improvement opportunities.
• Facilitate annual gathering for peer to peer learning at Affiliate Site
Lead Evaluation and Continuous Improvement:
• For Affiliate Partners, support data aggregation and evaluation with 3rd party data analyst
• Summarize information and identify areas of differentiated performance to understand any
best practices and share within the network
• Support interest in sharing and adoption of programs and partners throughout network by
summarizing opportunities and facilitating exploration

Manage Special Initiatives:
• Assist in identifying, then coordinate and manage special initiative development from beginning
to end which are short-term in nature but key projects to extend impact locally or nationally
• Define project scope, goals and deliverables that support organization goals in collaboration
with key stakeholders, develop full-scale project plans and communications documents.
• Effectively communicate project expectations to team members and stakeholders
• Track project milestones and deliverables, develop and deliver progress reports, proposals,
requirements documentation, and presentations
• Determine the frequency and content of status reports from the project team, analyze results,
and troubleshoot problem areas
• Conduct project post mortems and create a recommendations report in order to identify
successful and unsuccessful project elements
• Develop best practices and tools for project execution and management

Position Qualifications
• Mature in faith and committed to continuous growth
• People Person – interest in connecting with others and facilitating connections
• Strategic – Ability to think strategically across multiple priorities and initiatives
• Solution Focused – high initiative as self-starter and focused on what is possible, and willing to
role up sleeves in order to get the job done
• Organized – High organizational skills and follow-through
• Flexible yet Focused – ability to work through ambiguous and challenging situations
Education and Experience
• Possess a bachelor’s degree in applicable field
• Experience working cross-functionally
• Preference for experience in change management or continuous improvement
• Experience in working in highly collaborative environment with multiple partners
• Demonstrated capability to effectively communicate orally and in writing
• Ability to work well with a diverse group of staff and volunteers
• Willingness to adjust hours to accommodate the needs of the job
• Ability to effectively manage a wide array of tasks, projects, and responsibilities
• Ability to work productively in an unstructured environment
• Ability to simultaneously work on multiple initiatives in a dynamic and undefined environment
Time Commitments
• Hours are generally Monday through Friday during workday
• Role may require some travel (<10%) to site visits to other centers
Time Commitment: 25-40 hours /week

Reports To: Johnmark Oudersluys, Executive Director of CityLink Center