At Broadcat, we are compliance design. We take a behavioral approach to compliance communications and training. That means we try to work with how people actually are, not how we’d like them to be. We’re realistic about the fact that employees are busy, distracted, and overwhelmed with day-to-day tasks. And we recognize that even when employees want to do the right thing, they often don’t. Not because they’re making a deliberate choice to violate your policies, but because they simply forget or rationalize it in the moment. We address that by crafting job aids that let employees understand what to do at the right moment, making it clear how compliance and ethics applies to regular job duties like financial approvals, hiring and firing, managing vendors, closing deals, and more. If you’re into the academic side of compliance, you might call our job aids “precommitment devices” or “accountability debiasing tools” or, if you’re that one article in the Temple Law Review, a “behavioral compliance best practice.” Or, if you don’t read studies all day, you could simply call them really awesome checklists and flowcharts. Our tools are made by a team that only specializes in compliance design, from ex-in-house legal and compliance professionals to multidisciplinary designers who do nothing but think about compliance all day.
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